PetCentric - Cat, Dog, & Other Pet Furniture, Supplies, Toys and Fun Novelty Items - policy
   
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SITE POLICY

PRIVACY POLICY:

Personal information & Email addresses
PetCentric is committed to protecting your privacy. All personal information and Email addresses gathered from contact forms and order forms will never be rented out or sold for marketing or other purposes. However, by submitting your order you agree that we may share with third party payment processors any information necessary to complete the transaction. We require customers paying by PayPal to register, other customers may register to reserve limited quantity items and view their order details and shipment information online.

Our site is targeted toward adults and children over the age of 12. We do not knowingly collect personal information from children 12 and under.

This site may contain links to other sites. PetCentric is not responsible for the privacy practices or the content of those sites.

Cookies && JavaScript
This site uses session cookies to help protect your information. This site also uses JavaScript to insure we meet your browsers compatibility needs, and to aid in form processing.

PAYMENT POLICY

We accept payment by check, or by credit card and eCheck (through PayPal). Item will be shipped after payment has been received and verified. There is a $30.00 charge for all non-sufficient funds returned checks.

Since we currently do not have a 1-800 number, we offer a $1.00 off phone orders over $20.00 to help cover the cost of your phone charges.

SHIPPING

All prices include free shipping within the continental United States. For orders out side the continental US please contact us for specific shipping rates.
sales@petcentric.us
(414)466-6476

Ordered Items will be shipped after payment has been received and verified. In most cases there will be a tracking number assigned to your shipment. Which if you registered and ordered online, you will be able to view online when your order is shipped.

Many of our items are made to order (these are not considered custom orders) such as items that have multiple color or size choices. If you request such an item and it is not in stock, it will be made to order. As such, please allow up to 6 weeks for delivery.

RETURN & REFUND POLICY

We want all of our customers to be satisfied with their purchase, however we realize this is not always possible. If you are not completely satisfied with your purchase, tell us within 14 days of the date of receipt and you can return it for a replacement or refund less our cost for shipping and handling - this includes all items shipped to you under our free shipping program. Items with a defect in materials or workmanship may be returned unused (see note) for a replacement or 100% refund

For defects in manufactured goods such as retractable leashes, aquarium air pumps etc.. please follow the warranty information provided with the merchandise.

All return items must be returned postage paid, and must be in unused condition with the original packaging and contents. If your return is damaged, not in original packaging, or not complete, a deduction may be taken from your full credit. Used items will not be credited (see note). Refunds will be made the same as the method of payment, payments made by check will be made by check, payments made through PayPal with be made through PayPal, etc ...

We are not responsible for items damaged in shipping. Be sure to check packages carefully upon receipt. If after you receive a package you discover a item has been damaged in shipping, please contact the shipping carrier that delivered the item. If you can not resolve this with the shipping carrier please contact us and we will try to work with you to resolve the problem.

IMPORTANT for all returns
You must contact us before returning any item. You will be issued a RMA number that you must include with your return. Items returned without a RMA number written clearly on the box cannot be credited and are subject to refusal at the time of delivery. You will be responsible for providing shipping, insurance, and acquiring a tracking number for the returned item.
cs@petcentric.us
(414)466-6476

Note: Used items, custom made items and personalized items can not be returned with the exception if returned for repair of a defect in materials or workmanship. Such items must be returned postage paid within 40 days of receipt with the original packaging and contents.

If you have any questions about this statement, the practices of this site, or your dealings with this web site, you can contact us here or call (414) 466 - 6476.

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