Return & Refund Policy
We want all of our customers to be satisfied with their purchase, however we realize this is not always possible. If you are not completely satisfied with your purchase, tell us within 14 days of the date of receipt and you can return it for a replacement or refund less our cost for shipping and handling - this includes all items shipped to you under our free shipping program. Items with a defect in materials or workmanship may be returned unused (see note) for a replacement or refund.
For defects in manufactured goods such as retractable leashes, aquarium air pumps etc. please follow the warranty information provided with the merchandise.
All return items must be returned postage paid, and must be in unused condition with the original packaging and contents. If your return is damaged, not in original packaging, or not complete, a deduction may be taken from your full credit. Used items will not be credited (see note). Refunds will be made the same as the method of payment, payments made by check will be made by check, payments made through PayPal with be made through PayPal, etc ...
We are not responsible for items damaged in shipping. Be sure to check packages carefully upon receipt. If after you receive a package you discover a item has been damaged in shipping, please contact the shipping carrier that delivered the item. If you can not resolve this with the shipping carrier please contact us and we will try to work with you to resolve the problem.
IMPORTANT for all returns
You must request an RMA number before returning any item. This may be done through your account in your order history, if you did not have an account when you placed the order please Contact Us. You will be issued a RMA number that you must include with your return. Items returned without a RMA number written clearly on the box cannot be credited and are subject to refusal at the time of delivery. You will be responsible for providing shipping, insurance, and acquiring a tracking number for the returned item.
NOTE: Used items, custom made items and personalized items can not be returned with the exception if returned for repair of a defect in materials or workmanship. Such items must be returned postage paid within 40 days of receipt with the original packaging and contents.
If you have any questions about this statement, the practices of this site, or your dealings with this web site, you can Contact Us.